The Catalyst Customers were unhappy, the wait queue was getting longer and longer. Staff were complaining and staff turnover was at an all time high – who can blame them you would frustrated too if you were constantly listening to unhappy customers all day. Day in, and day out. The business leaders had tried “everything” …
Author Archives: Brad Horan
KPI MASTERCLASS – Develop Kick-Ass metrics to elevate Customer Service and Increase Profit
In this KPI master class I will the answer the Five W’s – Who, What, Where, When, and Why. This Masterclass will cover the following topics: The definition of KPI – Key, Performance, Indicator What Customer Value Chain KPI or Customer Service Metrics are The importance of KPI in determining Customer Service / Customer …
Coronavirus (COVID-19) impact on Australian Businesses – Survey – Please help
Help us to track the Coronavirus (COVID-19) impact on Australian Businesses, just like yours. Take this short (5 min) survey to indicate how your business is impacted by Corona Virus. You can provide details or be anonymous it’s up to you. If you provide your email address we will send you an updated results summary. …
Continue reading “Coronavirus (COVID-19) impact on Australian Businesses – Survey – Please help”
1 Hour of clarity for a successful business and a better life.
1 Hour of clarity for a successful business and a better life. This is a simple and extremely effective task, when you consistently apply this you will take your business to the next level! Today we live in the information age, it’s great, things happen at the touch of a button. We have access to …
Continue reading “1 Hour of clarity for a successful business and a better life.”
#Time is NOT Money, it is worth so much more
Time is (NOT) money. Time is worth so much more….. I was that busy-ness guy. The 80-90 hrs per week, the 260 days of travel, neglecting relationships, caught-up in the day-to-day panic stations of a business – That guy. But I found a way to #breakfree, to have my #cake and eat it too. So …
Continue reading “#Time is NOT Money, it is worth so much more”
Give yourself Permission to take time out – to increase your success
You have permission…. to take time out… Actually it is your job so make it your mission! As a business leader it is important to recognise that your role must change from doing to leading. It is your role to do the heavy thinking for your business. It’s not a nice to have but …
Continue reading “Give yourself Permission to take time out – to increase your success”
How to succeed in business, Learn the secret skill to business success that Jeff Bezos, Warren Buffet, and Bill Gates share with this Ape.
How to succeed in business like Jeff Bezos, Warren Buffet, and Bill Gates… From the Business & Science series – by Brad Horan There are many successful entrepreneurs out there, I am focusing on these 3 however I am sure there are others using the same techniques. (The Ape is also there for a reason. …
Ultimate Customer Value – Why Every Business Needs it!
Ultimate Customer Value is critical to success. Businesses often try to understand their customer outcomes by gut feel… or worse by negative experiences e.g. complaints. No complaints – customers must be happy….. Really do you go to complain to your local supermarket before you go to the big mall supermarket? By the time someone makes …
Continue reading “Ultimate Customer Value – Why Every Business Needs it!”
BWM is at the forefront of innovation – what their engineers say
I was lucky enough to meet with a BMW innovation engineer. What I learned was intriguing, maybe even astounding….
Telsa vs Virgin / Musk vs Branson – which Business Leader do you want to be?
2 Successful Innovators. But one has a business that runs itself, whilst the other is under immense pressure. What do you want?